Terms of Service

Last Updated: August 22, 2026

Welcome to PetLoopBag. These Terms of Service (“Terms”) govern your use of the PetLoopBag website and your purchase of products through our online store.

By accessing or using our website, placing an order, or purchasing a product from PetLoopBag, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website or place an order.

1. About PetLoopBag

Business Name: PetLoopBag
Email: petloopbag@outlook.com
Phone: Not currently available

For any questions regarding these Terms, please contact us at:

petloopbag@outlook.com

2. Use of Our Website

You may use our website only for lawful purposes and in accordance with these Terms.

You agree not to:

• Use the website for fraudulent or unlawful purposes;

• Attempt to gain unauthorized access to our website or systems;

• Interfere with the operation or security of the website;

• Copy, reproduce, modify, distribute, or exploit our website content without permission;

• Use automated systems to collect information from our website without authorization; or

• Use the website in any manner that could damage, disable, overburden, or impair its operation.

We reserve the right to restrict or terminate access to our website where reasonably necessary to protect our business, customers, website, or legal rights.

3. Products

PetLoopBag sells bags, pet bags, and related accessories intended primarily for pet owners and use with pets.

We make reasonable efforts to ensure that product descriptions, images, colors, dimensions, measurements, capacity, materials, and other product information displayed on our website are accurate.

However, colors may appear slightly different depending on the customer's device, screen settings, lighting, or other technical factors.

Product availability may change without notice.

We reserve the right to limit quantities or discontinue products where reasonably necessary.

4. Product Sizes and Suitability

Customers are responsible for reviewing the product dimensions, measurements, capacity, and other specifications before placing an order.

We recommend carefully reviewing the product information provided on the relevant product page before purchasing.

Customers should consider their pet's size, weight, measurements, and individual needs when determining whether a particular product is suitable.

Where applicable, we may provide recommended measurements or product specifications to help customers make an informed purchasing decision.

If a product arrives and the size, dimensions, or suitability is not appropriate, customers may request a return in accordance with our Returns & Refund Policy.

Customers may briefly inspect and handle the product to check its size, dimensions, design, and features, provided that the product remains clean, unused, odor-free, undamaged, and otherwise in the condition in which it was received.

5. Prices

All product prices are displayed on the website at the time of purchase.

Prices may change at any time without prior notice.

Any applicable taxes, duties, shipping charges, or other additional costs will be displayed or communicated where required by applicable law.

For international orders, customers may be responsible for customs duties, import taxes, or other charges imposed by the destination country where applicable.

6. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

After submitting an order, you should receive an order confirmation by email.

An order confirmation does not necessarily mean that the order has been accepted if we identify an issue such as:

• Product availability problems;

• Pricing or product description errors;

• Payment issues;

• Suspected fraud;

• Shipping restrictions; or

• Technical errors.

If we are unable to fulfill an order after payment has been made, we will provide an appropriate refund in accordance with applicable law.

7. Payment

We accept payment methods made available through our online checkout.

Payment must be successfully authorized before an order can be processed and shipped.

We do not guarantee that every payment method will always be available.

If a payment is declined or cannot be processed, we may cancel or delay the order until valid payment is received.

8. Shipping and Delivery

We currently offer shipping to customers in the United States, Canada, and the European Union, as well as other international destinations where available.

Our estimated shipping time is:

10–15 business days.

Delivery times are estimates and are not guaranteed unless expressly stated otherwise.

Delivery may take longer due to circumstances outside our reasonable control, including:

• Customs processing;

• Import procedures;

• Weather;

• Postal or courier delays;

• Holidays;

• Transportation disruptions;

• Incorrect or incomplete delivery information; or

• Other unforeseen circumstances.

Customers are responsible for providing accurate shipping information.

PetLoopBag is not responsible for delays caused by incorrect addresses or information provided by the customer.

9. International Orders, Customs and Taxes

Customers purchasing from outside the country from which the order is shipped may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

These charges are outside PetLoopBag's control.

Customers are responsible for complying with the import requirements applicable in their country.

Where applicable, customers should contact their local customs authority for information regarding potential duties or taxes.

10. Returns and Refunds

Our Returns & Refund Policy forms part of these Terms.

We offer a 30-day voluntary return period, subject to the conditions established in our Returns & Refund Policy.

Products intended for return must generally be unused, not used by or on a pet, unwashed or uncleaned, free from stains, odors, pet hair, animal hair, damage, alterations, or other signs of use, and should be returned in the condition in which they were received and with the original packaging where applicable.

Because our products are bags and accessories intended for use with pets, appropriate hygiene and product-condition requirements apply.

For customers in the European Union and European Economic Area, mandatory statutory consumer rights, including the 14-day right of withdrawal for qualifying online purchases and applicable legal guarantee rights, remain unaffected.

Nothing in these Terms or our Returns & Refund Policy is intended to restrict rights that cannot legally be excluded.

For complete information, please review our Returns & Refund Policy.

11. Defective or Incorrect Products

If you receive a defective, damaged, incomplete, or incorrect product, please contact us at:

petloopbag@outlook.com

We may request photographs or other information to assess the issue.

Where applicable, we will provide the remedy required by the relevant consumer protection laws.

Customers in the EU/EEA retain applicable statutory legal guarantee rights for goods that are defective or do not conform to the contract.

12. Intellectual Property

All content on the PetLoopBag website, including but not limited to:

• Logos;

• Brand names;

• Product names;

• Images;

• Graphics;

• Text;

• Designs;

• Product descriptions;

• Videos; and

• Website layout

is owned by or licensed to PetLoopBag and is protected by applicable intellectual property laws.

You may not reproduce, copy, distribute, modify, publish, sell, or commercially exploit our content without prior written permission.

13. User Content

If you voluntarily submit reviews, photographs, comments, testimonials, or other content to PetLoopBag, you represent that you have the right to provide that content.

By submitting content, you grant PetLoopBag a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and publish that content for legitimate business and marketing purposes, subject to applicable law.

We reserve the right to remove content that is unlawful, offensive, misleading, fraudulent, defamatory, or otherwise inappropriate.

14. Promotions and Discounts

From time to time, PetLoopBag may offer promotional codes, discounts, sales, or other promotional offers.

Unless otherwise stated:

• Promotional codes cannot be exchanged for cash;

• Promotions may have specific conditions;

• Promotions may have expiration dates;

• Multiple promotional codes may not be combined; and

• We reserve the right to withdraw or modify a promotion where permitted by law.

Any price comparison or discount displayed on the website will be presented in accordance with applicable pricing laws.

15. Disclaimer

To the maximum extent permitted by applicable law, PetLoopBag does not guarantee that the website will always be available, uninterrupted, error-free, or completely secure.

We may temporarily suspend or modify the website for maintenance, updates, technical reasons, or other legitimate business purposes.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

16. Limitation of Liability

To the maximum extent permitted by applicable law, PetLoopBag shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.

This limitation does not apply where liability cannot legally be excluded or limited, including applicable consumer rights and statutory protections.

Nothing in these Terms affects your mandatory legal rights as a consumer.

17. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information.

Our Privacy Policy forms part of these Terms.

18. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, services, products, or applicable laws.

When we make changes, we will update the “Last Updated” date at the top of this page.

Your continued use of the website after updated Terms are posted constitutes acceptance of the updated Terms to the extent permitted by applicable law.

19. Governing Law and Consumer Rights

These Terms shall be interpreted in accordance with applicable law.

Nothing in these Terms is intended to deprive consumers of mandatory rights or protections granted by the laws of their country or place of residence.

For consumers in the European Union and European Economic Area, mandatory consumer protection laws continue to apply where required.

For consumers in Canada and the United States, applicable federal, provincial, state, or other consumer protection laws may also apply.

20. Disputes and Complaints

If you have a complaint or concern regarding an order or our services, please contact us first at:

petloopbag@outlook.com

We will make reasonable efforts to review and resolve complaints.

Where applicable, consumers retain any rights they may have to use alternative dispute resolution mechanisms, consumer protection authorities, courts, or other legally available remedies.

21. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in full force and effect.

22. Entire Agreement

These Terms, together with our Privacy Policy and Returns & Refund Policy, constitute the terms governing your use of the PetLoopBag website and your purchases from our store, except where additional terms are expressly provided for a particular product or service.

23. Contact Us

If you have any questions about these Terms, please contact:

PetLoopBag
Email: petloopbag@outlook.com