Política de envío
Shipping Policy
Last Updated: August 22, 2026
At PetLoopBag, we want to make your shopping experience as simple and transparent as possible. This Shipping Policy explains our shipping methods, estimated delivery times, and other important information regarding the delivery of your order.
1. Shipping Destinations
PetLoopBag currently offers shipping to:
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United States
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Canada
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European Union countries
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Other international destinations where shipping is available at checkout
Shipping availability may vary depending on the destination.
2. Processing Time
Orders are generally processed and prepared for shipment after payment has been successfully received.
Please allow reasonable processing time before your order is dispatched.
You will receive an order confirmation after your purchase and, where available, shipping confirmation and tracking information once your order has been dispatched.
3. Estimated Delivery Time
Our estimated delivery time is:
10–15 business days
This is an estimated delivery timeframe and is not a guaranteed delivery date.
Delivery times may vary depending on the destination and circumstances outside our reasonable control.
4. Factors That May Cause Delays
Although we aim to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our reasonable control, including:
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Customs inspections or processing;
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Import procedures;
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Postal or courier delays;
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Weather conditions;
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Public holidays;
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Transportation disruptions;
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High shipping volumes;
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Incorrect or incomplete shipping information;
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Customs duties or clearance requirements; or
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Other unforeseen circumstances.
If your order is delayed, please contact us at:
We will do our best to assist you and provide any available tracking information.
5. Tracking Information
Where tracking is available, tracking information will be provided by email after your order has been dispatched.
Please allow some time for tracking information to become active after the package has been shipped.
Tracking updates may not appear immediately and may vary depending on the carrier and destination country.
6. Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully check your:
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Full name;
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Street address;
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Apartment, floor, or unit number, where applicable;
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City;
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State, province, or region;
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Postal or ZIP code; and
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Country.
PetLoopBag is not responsible for delivery delays, failed deliveries, or additional shipping costs caused by incorrect or incomplete information provided by the customer.
If you notice that you have entered an incorrect address, please contact us as soon as possible at:
We cannot guarantee that an address can be changed after an order has been processed or dispatched.
7. Customs, Duties and Import Taxes
For international orders, the destination country may impose customs duties, import taxes, VAT, brokerage fees, or other charges.
These charges are determined by the destination country's authorities and are outside the control of PetLoopBag.
Where applicable, the customer is responsible for any customs duties, import taxes, or other charges imposed by the destination country.
Customers are responsible for complying with the import requirements applicable in their country.
If you are unsure whether additional charges may apply to your order, we recommend contacting your local customs authority before placing your order.
8. Delivery Attempts
The shipping carrier may make one or more delivery attempts depending on the destination and the carrier's procedures.
If a delivery cannot be completed because the customer is unavailable, provides an incorrect address, fails to collect the package, or does not comply with applicable delivery or customs requirements, additional costs or delays may occur.
Where a package is returned to us because of an incorrect address, failure to collect the package, or other circumstances attributable to the customer, please contact us at:
Any additional shipping or reshipping costs may be the customer's responsibility where permitted by applicable law.
9. Lost or Missing Packages
If your tracking information indicates that your package has been delivered but you have not received it, please contact us as soon as possible at:
We may ask you to verify the shipping address and provide relevant information so that we can investigate the issue with the carrier.
If a package is confirmed as lost during transit, we will work with the relevant carrier to determine the appropriate solution, subject to applicable law.
10. Damaged Packages
If your package arrives visibly damaged, please contact us as soon as reasonably possible and, where possible, take photographs of:
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The external packaging;
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Any visible damage;
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The product; and
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The shipping label.
Please send the information to:
This information may help us investigate the issue with the carrier and determine the appropriate solution.
11. Incorrect or Missing Items
If you receive the wrong product, an incorrect quantity, or an item is missing from your order, please contact us at:
Please include your order number and photographs where appropriate.
We will review the issue and provide an appropriate solution in accordance with applicable law.
12. Shipping Costs
Any applicable shipping charges will be displayed during checkout before you complete your purchase.
Shipping costs may vary depending on:
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Destination;
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Order size or quantity;
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Shipping method; and
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Other factors applicable to the order.
13. Delivery Estimates and Consumer Rights
The delivery times stated in this policy are estimates.
Nothing in this Shipping Policy is intended to exclude or restrict any mandatory consumer rights that apply under the laws of your country.
For customers in the European Union and European Economic Area, mandatory consumer protection rights continue to apply.
14. Contact Us
If you have any questions about shipping or the delivery of your order, please contact:
PetLoopBag
Email: petloopbag@outlook.com
We will do our best to assist you with your order.